Refund policy

At Gojeeva, we want you to love what you buy — but if something isn’t right, we’re here to help.

🕒 Return Eligibility Window

You can request a return or exchange within 7 days of receiving your order.

📦 Conditions for Return

To be eligible for a return:

  • The product must be unused and in original condition.

  • Keep original packaging and product tags intact.

  • A mandatory unboxing video is required as proof of issue (e.g., damage, wrong item).

Returns without an unboxing video will not be accepted.

❌ Non-Returnable Items

Some items may not be eligible for return, including:

  • Fragile home decor items marked as non-returnable on the product page

  • Items damaged due to misuse or mishandling

  • Sale/discounted items or custom orders

🔄 Exchanges

We offer exchanges if:

  • The item is damaged or defective (as shown in the unboxing video)

  • The wrong item was sent

To process an exchange, contact us with your order details and video proof within 7 days.

💰 Refunds

Once your return is received and inspected, we’ll notify you of the refund status.
If approved, the refund will be issued:

  • To your original payment method

  • For Cash on Delivery (COD) orders, via bank transfer

Please allow 8–15 business days for the refund to reflect, depending on your bank.

🚚 Return Shipping

Return shipping is covered by Gojeeva if the return is approved.
We’ll share the return label and instructions after verification.

📩 How to Request a Return or Exchange

You can reach us via:

Include:

  • Order ID

  • Unboxing video

  • Brief description of the issue

⚠️ Important Notes

  • Items sent back without return approval will not be accepted

  • Return requests made after 7 days of delivery will not be eligible

  • For any questions, feel free to contact us anytime between Monday–Sunday, 9:30 AM to 6:30 PM

Let me know if you'd like to:

  • Return address (Near MGM School,Dholpura Road,Firozabad,( Uttar Pradesh)

  • Translate or mix in Hindi

  • Use this policy directly on your Shopify store