Frequently Asked Questions
General
What kind of products does Gojeeva sell?
We specialize in home decor items that combine style and functionality to brighten your living spaces.
Where is Gojeeva located?
Our registered office is located in Firozabad, Uttar Pradesh, India.
How can I contact Gojeeva customer support?
You can reach us via email at infogojeeva.in@gmail.com or WhatsApp/phone at 7830012324, available Monday to Sunday from 9:30 AM to 6:30 PM.
Shipping & Delivery
Do you ship all over India?
Yes, we ship our products across India using Shiprocket courier partners.
How long does delivery take?
Orders are processed the same day and typically delivered within 3 to 4 business days.
How can I contact Gojeeva customer support?
Currently, we do not provide tracking info, but we are working on adding this feature soon.
Payment Related
What payment methods do you accept?
We accept all major payment methods including UPI, credit/debit cards, net banking, and Cash on Delivery (COD).
Is there any extra charge for Cash on Delivery (COD)?
No, COD orders have no extra charge but require verification via phone call before shipping.
Is my payment information secure on Gojeeva.in?
Yes, absolutely. All transactions on Gojeeva.in are processed through trusted and secure payment gateways like PhonePe, ensuring your data is encrypted and protected at every step.
Refund & Return
How long do I have to request a return or exchange?
You can request a return or exchange within 7 days of receiving your order.
Who pays for the return shipping?
We cover the cost of return shipping for eligible returns.
What if I receive a damaged or defective product?
If you receive a damaged or defective item, please contact us within 7 days of delivery with an unboxing video as proof. We will arrange a replacement or initiate a full refund at no extra cost to you.